Terms of Service

Last updated: 14 July 2026

These Terms of Service, referred to as the “Terms,” govern your access to and use of Supapost, including our website at https://usesupapost.com, applications, design editor, artificial intelligence features, APIs, integrations, templates, rendering services, and related products and services.

In these Terms, “Supapost,” “we,” “us,” and “our” refer to Cooler Internet Tech., doing business as SupaPost, and operating from India.

“You” and “your” refer to the individual or organisation accessing or using the Services.

By creating an account, purchasing a subscription, accessing the Services, or otherwise using Supapost, you agree to these Terms. If you do not agree, you must not use the Services.

If you use Supapost on behalf of a company or other organisation, you confirm that you have authority to accept these Terms on its behalf.

1. The Services

Supapost provides tools for creating, generating, editing, managing, rendering, exporting, and publishing visual and written content.

Depending on your plan, the Services may include:

• AI-assisted generation of social media posts, carousels, captions, layouts, images, designs, or other content;
• a design editor and reusable templates;
• image, PDF, video, or other file exports;
• brand kits, workspaces, collaboration features, and asset libraries;
• social media imports, publishing, scheduling, or integrations;
• API access and automated content generation;
• third-party integrations; and
• other features introduced by Supapost from time to time.

We may add, remove, modify, suspend, or discontinue features. Where reasonably practicable, we will provide notice before making a material change that substantially reduces the core functionality of a paid plan.

2. Eligibility

You must be legally capable of entering into a binding contract to use Supapost.

If you are under 18 years of age, you may only use the Services with the involvement and consent of a parent or legal guardian.

You may not use the Services if:

• you are prohibited from doing so under applicable law;
• we previously suspended or terminated your account for violating these Terms; or
• you are using the Services on behalf of an organisation without proper authority.

3. Accounts

Some features require an account.

You agree to:

• provide accurate and current account information;
• keep your login credentials secure;
• promptly update information that changes;
• notify us of suspected unauthorised access; and
• accept responsibility for activity conducted through your account, except where caused by a security failure attributable to Supapost.

You must not share account credentials in a way that avoids applicable user or seat limits.

We may require you to verify your email address, identity, payment method, domain, or organisation before granting access to certain features.

4. Organisations, Workspaces, and Team Accounts

An account may belong to or be controlled by an organisation.

If you join an organisation or workspace:

• the workspace owner or administrator may manage your access;
• administrators may access, manage, export, transfer, or delete content associated with the workspace;
• the organisation may retain control of content created through its workspace; and
• your access may be removed by an administrator.

You are responsible for understanding your organisation’s internal policies before uploading personal or confidential information to an organisation-controlled workspace.

5. Subscriptions and Payments

Certain features require a paid subscription, prepaid credits, usage-based fees, or another payment arrangement.

Prices, included usage, billing frequency, taxes, limits, and plan features will be displayed at the time of purchase.

By purchasing a paid plan, you authorise Supapost and its payment providers to charge the applicable fees and taxes using your selected payment method.

Unless otherwise stated:

• subscription fees are charged in advance;
• subscriptions automatically renew at the end of each billing period;
• usage-based charges may be billed in arrears;
• unused monthly limits or credits do not roll over;
• promotional credits have no cash value; and
• prices may differ by country, currency, platform, or purchase channel.

You must provide valid billing information and keep it updated.

6. Automatic Renewal and Cancellation

Paid subscriptions automatically renew unless cancelled before the renewal date.

You may cancel through your account settings or by contacting us at contact@usesupapost.com.

Cancellation stops future renewals. You may continue using paid features until the end of the current billing period unless your account is terminated for a violation of these Terms.

Deleting your account does not necessarily cancel an externally managed subscription. Where you purchased through an app store, reseller, or payment partner, you may need to cancel through that provider.

7. Refunds

Except where required by applicable law or expressly stated in a written refund policy, payments are non-refundable.

We may provide refunds, credits, or billing adjustments at our discretion in cases such as:

• duplicate charges;
• verified billing errors;
• prolonged unavailability caused by Supapost; or
• a materially defective paid service that we cannot reasonably correct.

We do not ordinarily provide refunds for:

• unused subscription time;
• failure to cancel before renewal;
• unused credits or generation limits;
• dissatisfaction with subjective AI or design results;
• account suspension caused by your violation of these Terms; or
• changes to non-essential features.

Nothing in this section limits any non-waivable rights available under applicable consumer law.

8. Free Trials, Free Plans, and Promotions

We may offer free plans, trials, discounts, beta access, or promotional credits.

We may change or end a free plan, trial, or promotion at any time, subject to applicable law.

Unless otherwise stated:

• trials may convert into paid subscriptions;
• promotional benefits may expire;
• one person or organisation may not create multiple accounts to repeatedly claim introductory offers; and
• free and trial accounts may have lower limits, reduced support, watermarks, or restricted functionality.

9. Usage Limits and Credits

Plans may include limits relating to generations, exports, storage, workspaces, API calls, rendering time, AI usage, publishing, team members, or other resources.

We may enforce reasonable technical limits to protect the availability, stability, and security of the Services.

You must not attempt to bypass usage limits through multiple accounts, automated account creation, request splitting, credential sharing, or similar techniques.

Where credits are used:

• a credit may represent different amounts of processing depending on the feature;
• failed requests may still consume credits where third-party processing costs were incurred;
• credit requirements may change as features or provider costs change; and
• credits may expire as described at the time of purchase.

10. Your Content

“User Content” means content you submit, upload, import, create, store, publish, or process through Supapost, including:

• text and prompts;
• images, videos, audio, documents, and fonts;
• logos, trademarks, and brand assets;
• templates and designs;
• social media posts and imported content;
• generated outputs; and
• personal or business information contained in such materials.

As between you and Supapost, you retain ownership of your User Content, subject to any rights belonging to third parties.

You grant Supapost a worldwide, non-exclusive, royalty-free licence to host, copy, process, reproduce, modify, transmit, display, and otherwise use User Content only as reasonably necessary to:

• provide and operate the Services;
• generate and render requested outputs;
• store and synchronise your projects;
• publish content at your direction;
• detect fraud, abuse, and security threats;
• provide support and troubleshoot problems;
• comply with law; and
• improve the Services as permitted by our Privacy Policy and your account settings.

This licence ends when the relevant User Content is deleted from our active systems, except where continued retention is required for backups, security, legal compliance, dispute resolution, or enforcement.

11. Responsibility for User Content

You are solely responsible for your User Content and how you use or publish it.

You represent and warrant that:

• you own the User Content or have all permissions required to use it;
• your use of the User Content does not infringe intellectual property, privacy, publicity, confidentiality, contractual, or other rights;
• you have permission to upload information relating to other individuals;
• you have obtained any required licences for fonts, photographs, music, video, trademarks, or other assets;
• your content and use of the Services comply with applicable law; and
• you will not falsely imply that generated or edited content is authentic where disclosure is legally required.

Supapost does not verify that you possess the necessary rights to every asset you upload or import.

12. AI-Generated Content

Certain Supapost features use artificial intelligence and machine-learning systems.

You acknowledge that:

• AI-generated content may be inaccurate, incomplete, misleading, offensive, biased, unsuitable, or similar to content generated for another user;
• AI systems may misunderstand instructions or produce unexpected results;
• outputs may not be unique;
• Supapost does not guarantee that an output is protected by copyright or other intellectual property rights;
• Supapost does not guarantee that an output does not resemble or infringe third-party content;
• you must review outputs before using or publishing them; and
• you remain responsible for decisions made using AI-generated content.

You must not represent AI-generated information as professional legal, medical, financial, accounting, or other regulated advice.

You are responsible for conducting appropriate human review before using generated content in advertising, political communication, journalism, employment, education, healthcare, financial services, or another high-impact context.

13. Rights in Generated Outputs

Subject to these Terms, your payment obligations, third-party rights, and applicable law, Supapost does not claim ownership of the final outputs generated specifically for you through your use of the Services.

However:

• your output may contain or rely on third-party materials governed by separate licences;
• templates, software components, design systems, stock assets, fonts, and Supapost materials remain subject to their existing ownership and licence terms;
• similar or identical outputs may be provided to other users;
• your ownership rights may vary between jurisdictions; and
• Supapost makes no representation that an AI-generated output is eligible for intellectual property protection.

14. Supapost Templates and Assets

Supapost may provide templates, layouts, icons, illustrations, fonts, photographs, stock media, components, and other assets.

Unless expressly stated otherwise, these materials are licensed, not sold.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use Supapost-provided assets to create and publish final designs through the Services.

You may not:

• resell, sublicense, or redistribute Supapost assets as standalone files;
• extract or make Supapost assets available through another editor, template library, marketplace, or competing service;
• claim ownership of Supapost templates or assets;
• use assets outside the scope of their displayed licence;
• use preview, editorial, or restricted assets commercially; or
• remove copyright, trademark, watermark, attribution, or rights-management information.

Specific assets may be governed by additional licence terms displayed in the Services.

15. Feedback

You may provide suggestions, ideas, feature requests, or other feedback.

You grant Supapost a worldwide, perpetual, irrevocable, royalty-free right to use, modify, commercialise, and incorporate that feedback without restriction or compensation.

This does not transfer ownership of your confidential business information or User Content.

16. Acceptable Use

You must not use Supapost to create, upload, generate, distribute, publish, facilitate, or promote:

• unlawful content or activity;
• child sexual abuse or exploitation material;
• non-consensual intimate imagery;
• sexual content involving minors or persons presented as minors;
• credible threats, targeted harassment, or incitement of violence;
• hateful content that promotes violence or discrimination against protected groups;
• terrorist or violent extremist propaganda;
• instructions intended to facilitate serious wrongdoing;
• malware, credential theft, phishing, fraud, scams, or deceptive impersonation;
• content that infringes intellectual property or privacy rights;
• spam or unauthorised bulk messaging;
• deceptive endorsements, fake reviews, or misleading advertisements;
• manipulated media intended to deceive people about material events;
• content that violates applicable platform, advertising, or election rules; or
• any content or activity prohibited by our Acceptable Use Policy.

You must not use the Services to impersonate another person or organisation without authorisation.

17. Prohibited Technical Conduct

You must not:

• reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except where such restrictions are prohibited by law;
• scrape or systematically extract content, templates, assets, or data without permission;
• use bots or automation outside documented product or API functionality;
• interfere with the operation, security, or availability of the Services;
• probe, scan, or test vulnerabilities without written authorisation;
• bypass authentication, rate limits, subscription controls, or technical restrictions;
• upload malware or malicious code;
• use the Services to benchmark or build a directly competing model, template library, editor, rendering system, or service without written permission;
• rent, lease, sell, sublicense, or provide access to your account except through authorised workspace functionality;
• use generated outputs or service responses to mislead others about their source; or
• place an unreasonable or disproportionately large load on our infrastructure.

18. APIs and Automated Access

API access may be subject to separate documentation, rate limits, usage charges, and technical requirements.

You are responsible for:

• protecting API keys and access tokens;
• activity conducted through your credentials;
• obtaining consent for data submitted through the API;
• preventing abusive or unlawful use by your users; and
• complying with all API documentation and limits.

We may rotate credentials, impose limits, suspend API access, or require additional security controls where reasonably necessary.

You must not expose Supapost API credentials in client-side code or public repositories.

19. Social Media and Third-Party Integrations

Supapost may connect with services such as social networks, content platforms, storage providers, AI providers, payment processors, analytics tools, or other third parties.

Your use of a third-party service remains subject to that provider’s terms and policies.

You authorise Supapost to access, import, process, transmit, publish, modify, or delete third-party data only to the extent necessary to perform the actions you request.

We are not responsible for:

• third-party service interruptions;
• API changes or revoked permissions;
• content removed or rejected by a social platform;
• account restrictions imposed by a third party;
• changes to third-party policies;
• delays in publishing;
• loss of access caused by an expired token; or
• third-party data practices.

You are responsible for ensuring that content published through Supapost complies with the destination platform’s rules.

20. Imported Content

Where you import content from a URL, social media account, document, or third-party source, you confirm that you have the legal right to access, reproduce, modify, and use that content.

The technical ability to import publicly accessible content does not mean the content is free to reuse.

Supapost may block particular sources, URLs, platforms, or import methods where required by law, contractual restrictions, security concerns, or third-party policies.

21. Intellectual Property Rights

The Services, including our software, rendering systems, interfaces, algorithms, models, templates, branding, documentation, graphics, and underlying technology, are owned by or licensed to Supapost.

These Terms do not grant you ownership of the Services or Supapost intellectual property.

“Supapost,” our logos, product names, and associated branding may not be used without prior written permission.

Except for the limited rights expressly provided in these Terms, all rights are reserved.

22. Copyright and Rights Complaints

We respect intellectual property rights.

To report allegedly infringing content, contact contact@usesupapost.com with:

• identification of the protected work;
• identification and location of the allegedly infringing material;
• your name and contact details;
• an explanation of your rights or authority to act;
• a statement that you believe the use is unauthorised; and
• any other information reasonably required to investigate the complaint.

We may remove or restrict access to disputed content while reviewing a complaint.

We may suspend or terminate repeat infringers where appropriate.

Submitting a knowingly false complaint may expose you to legal liability.

23. Privacy and Data Protection

Our collection and use of personal data are described in our Privacy Policy, available at https://usesupapost.com/privacy.

By using the Services, you acknowledge that information may be processed by Supapost and its service providers in multiple countries.

Our application infrastructure may operate through globally distributed cloud and edge networks. Data storage locations may differ depending on the feature and infrastructure provider involved.

Where you use Supapost to process personal data on behalf of another person or organisation, you are responsible for:

• having a valid legal basis;
• providing required privacy notices;
• responding to data-subject requests;
• configuring appropriate access controls; and
• entering into a data processing agreement where required.

A Data Processing Addendum may be made available for eligible business customers.

24. Confidential Information

Each party may receive non-public information from the other that is identified as confidential or should reasonably be understood as confidential.

The receiving party will:

• use confidential information only for purposes connected with the Services;
• take reasonable steps to protect it; and
• not disclose it except to personnel, contractors, or advisers who need access and are subject to confidentiality obligations.

Confidential information does not include information that:

• becomes public without breach of an obligation;
• was lawfully known without restriction;
• is independently developed without using confidential information; or
• is lawfully received from another source.

A party may disclose confidential information where legally required, subject to providing notice where permitted.

User Content is treated according to these Terms, our Privacy Policy, and any applicable data processing agreement.

25. Security

We use reasonable administrative, organisational, and technical measures designed to protect the Services.

However, no system is completely secure, and we cannot guarantee that unauthorised parties will never defeat our safeguards.

You are responsible for:

• using strong and unique passwords;
• enabling available authentication protections;
• restricting workspace access;
• securing connected accounts;
• reviewing application permissions; and
• maintaining backups of important exports and source materials.

You must promptly notify us at contact@usesupapost.com if you discover a suspected security issue.

You may not publicly disclose a vulnerability before giving us a reasonable opportunity to investigate and address it.

26. Beta and Experimental Features

We may provide preview, beta, early-access, or experimental features.

Such features may:

• be incomplete;
• contain errors;
• change without notice;
• be unavailable or discontinued;
• have reduced security or reliability guarantees; and
• produce unexpected or inaccurate results.

Beta features are provided “as is” and should not be used for critical or production-sensitive workflows unless expressly authorised by Supapost.

27. Availability and Maintenance

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation.

The Services may be unavailable because of:

• scheduled maintenance;
• emergency maintenance;
• software or infrastructure failures;
• third-party outages;
• network disruption;
• security incidents;
• legal or regulatory requirements; or
• events beyond our reasonable control.

Unless agreed under a separate written service-level agreement, no uptime commitment applies.

28. Support

Support availability depends on your plan.

We may provide support through email, chat, documentation, community channels, or other methods.

Response times are estimates unless included in a separate written agreement.

Support does not include custom development, legal advice, design approval, content verification, or review of your compliance obligations unless separately agreed.

29. Suspension

We may suspend or restrict access where we reasonably believe:

• you violated these Terms;
• your use creates a security, legal, reputational, or operational risk;
• your payment is overdue;
• your use may harm Supapost, another user, or a third party;
• suspension is required by law or a third-party provider;
• your account appears compromised;
• you have exceeded applicable limits; or
• immediate action is required to prevent abuse.

Where appropriate, we will provide notice and an opportunity to correct the issue.

We may immediately suspend access in urgent circumstances.

30. Termination by You

You may stop using Supapost at any time.

You may request account deletion through your account settings or by contacting contact@usesupapost.com.

Before deleting your account, you should export any content you wish to retain.

Account deletion may be irreversible. Some data may remain in backups, logs, financial records, security systems, or legal archives for a limited period.

Termination does not entitle you to a refund except where required by law or expressly stated in these Terms.

31. Termination by Supapost

We may terminate your account or these Terms where:

• you materially or repeatedly violate these Terms;
• your use creates material legal, security, or operational risk;
• you fail to pay applicable fees;
• we are required to do so by law;
• we discontinue the Services; or
• maintaining your account is no longer commercially or technically practical.

Where reasonably possible, we will provide advance notice.

32. Effect of Termination

When these Terms end:

• your right to access and use the Services ends;
• unpaid fees become immediately due;
• connected integrations may stop functioning;
• we may delete User Content according to our retention practices; and
• provisions that by their nature should survive will remain effective.

Sections relating to ownership, payments, confidentiality, disclaimers, liability, indemnification, disputes, and general legal terms survive termination.

33. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

Supapost does not warrant that:

• the Services will always be available, secure, accurate, or error-free;
• generated content will be unique, accurate, lawful, non-infringing, or suitable for a particular purpose;
• designs will produce a particular level of engagement, reach, revenue, or business performance;
• content will be accepted by a social media platform;
• third-party integrations will remain available;
• every defect will be corrected; or
• the Services will meet all your requirements.

You are responsible for reviewing, testing, and approving all content before publication or commercial use.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

34. Limitation of Liability

To the maximum extent permitted by applicable law, Supapost and its directors, officers, employees, contractors, affiliates, and suppliers will not be liable for:

• indirect, incidental, special, exemplary, punitive, or consequential damages;
• loss of profits, revenue, business, customers, opportunities, goodwill, reputation, or anticipated savings;
• loss, corruption, or unauthorised disclosure of data;
• business interruption;
• third-party platform restrictions;
• failed or delayed publications;
• claims resulting from User Content or generated outputs; or
• costs of substitute services.

To the maximum extent permitted by law, Supapost’s total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:

1. the amount you paid to Supapost during the three months immediately preceding the event giving rise to the claim; or
2. INR 5,000.

For free Services, Supapost’s total aggregate liability will not exceed INR 1,000.

These limitations apply regardless of the legal theory and even if Supapost was advised of the possibility of the loss.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or other non-excludable matters.

35. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Supapost and its directors, officers, employees, contractors, affiliates, and suppliers from claims, losses, liabilities, damages, penalties, costs, and reasonable legal fees arising from:

• your User Content;
• your use of generated outputs;
• your violation of these Terms;
• your violation of applicable law;
• your infringement of another person’s rights;
• content you publish through a connected platform;
• your products, services, advertisements, or representations; or
• use of the Services through your account.

We will provide reasonable notice of an indemnified claim and may control its defence. You may not settle a claim in a way that imposes liability or obligations on Supapost without our written consent.

This section does not apply to the extent a claim was directly caused by Supapost’s own unlawful conduct.

36. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to the dispute-resolution section below, the courts located in India will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.

Nothing in this section prevents a consumer from exercising any non-waivable right to bring a claim before an authority or forum available under applicable consumer law.

37. Dispute Resolution

Before starting formal proceedings, you agree to contact us at contact@usesupapost.com and attempt to resolve the dispute informally for at least 30 days.

The notice should include:

• your name and account email;
• a description of the dispute;
• the relevant transaction or account details;
• supporting documents; and
• the relief requested.

If the dispute is not resolved informally, either party may pursue available remedies before the courts or another competent forum specified under applicable law.

Optional arbitration clause, subject to legal review:

Any commercial dispute not subject to mandatory consumer jurisdiction may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The arbitration will be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration will be in India, and proceedings will be conducted in English.

38. Electronic Communications

You agree to receive service-related communications electronically, including by email, in-product message, dashboard notification, or other reasonable means.

These communications may include:

• account notices;
• security alerts;
• payment and renewal notices;
• policy updates;
• service announcements; and
• support messages.

You may opt out of marketing communications, but not essential transactional or legal notices.

39. Changes to These Terms

We may update these Terms to reflect changes to:

• the Services;
• our business model;
• applicable law;
• security requirements;
• third-party services; or
• operational practices.

We will post the updated Terms and revise the “Last updated” date.

Where changes materially affect your rights, we will provide reasonable notice through email, the Services, or another appropriate method.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of those changes.

If you do not agree to a material update, you must stop using the Services and cancel any active subscription.

40. Assignment

You may not assign or transfer these Terms or your account without our written consent.

Supapost may assign these Terms in connection with a merger, acquisition, corporate reorganisation, financing, sale of assets, or transfer of the Services.

41. Force Majeure

Supapost will not be liable for delay or failure caused by events beyond its reasonable control, including:

• natural disasters;
• war, terrorism, civil unrest, or government action;
• labour disputes;
• epidemics or pandemics;
• internet or telecommunications failures;
• cloud-provider or utility failures;
• cyberattacks;
• third-party platform outages; or
• changes in law or regulatory restrictions.

42. No Partnership

These Terms do not create an employment, agency, partnership, franchise, fiduciary, or joint-venture relationship between you and Supapost.

Neither party may bind the other without written authority.

43. Severability

If a provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary or removed, while the remaining provisions will continue in effect.

44. Waiver

A failure to enforce a provision is not a waiver of the right to enforce it later.

A waiver is effective only when made in writing by an authorised representative.

45. Entire Agreement

These Terms, our Privacy Policy, any applicable Acceptable Use Policy, plan terms, order form, Data Processing Addendum, and other expressly incorporated policies constitute the complete agreement between you and Supapost regarding the Services.

If there is a conflict, the following order of priority applies unless otherwise stated:

1. a signed enterprise agreement or order form;
2. a Data Processing Addendum;
3. these Terms;
4. incorporated policies; and
5. product documentation.

46. Contact Information

Questions, legal notices, and complaints may be sent to:

Cooler Internet Tech. (SupaPost) Registered jurisdiction: India General support: contact@usesupapost.com Billing: contact@usesupapost.com Legal notices: contact@usesupapost.com Privacy: contact@usesupapost.com Grievance contact: contact@usesupapost.com Website: https://usesupapost.com

Where required by applicable law, we will acknowledge and address complaints within the legally prescribed period.